Unilabs

Unilabs wanted to replace the tool they offer to medical practices to record their medical analysis prescriptions and to consult the analysis results. They wanted to offer a tool that would stand out from the tools of their competitors, particularly in terms of user experience.

We conducted interviews and observations in 10 medical practices throughout Switzerland to gather the needs of doctors and medical assistants. On this basis we developed wireframes of the new tool which we optimised in several iterations of user testing.

This user-centred design process implemented with our IT development partner significantly increased the efficiency and satisfaction of Unilabs' clients.