Explore the needs of users with specific requirements
Ethnographic interviews at users homes
Exploring the uses, behaviors and barriers to use when consuming audiovisual media by people with visual or hearing impairments.
Online survey in 3 languages
Validate the results of large-scale interviews in 3 linguistic regions.
Test the concept of an app for caregivers
Remote user testing
Testing the usefulness and usability of a service to facilitate collaboration among caregivers - Innosuisse Project
Enabling the project team to prioritize the features to be implemented, identify new user needs, and anticipate barriers to use.
Understand the customer experience around leasing
Remote interviews with leasing clients
Understanding customer journeys from identifying the need to change cars to using after-sales services
Developing personas and customer journeys
Identify customer frustrations and optimization opportunities in the different phases of a lease.
Validate the UX of the Starbucks "on the go" coffee vending machine interface
Summative user testing in the real context
Evaluate the quality of the user experience with a prototype of the new interface for self-service coffee machines in a real-world situation.
Quantifying user experience through objective and reliable measurements (eye tracking, questionnaires, verbatim comments)
