Laurastar
Before launching a new product Laurastar wanted to test the user experience of the prototype from unboxing and assembly to its first use.

We conducted user tests with 8 participants to observe in real life the unboxing, assembly, and first handling of the new product.

We identified several areas for improvement of the new product as well as some new user needs, particularly with regard to settings, the start-up guide and the storage possibilities of the product.